Privacy Policy

Effective Date: 01 Jan 2025
Website: https://www.kamour.shop
Operating Entity: Kapeefit Health Brand Private Limited (Kamour), India
Contact: hello@kamour.in | +91-9045599288

Who We Are & Applicability

Kamour is a wellness-focused brand operated by Kapeefit Health Brand Private Limited. For the purpose of Indian data protection laws, the company acts as the data fiduciary for all personal data collected through kamour.shop, including e-commerce activities and optional user support services. This Privacy Policy is designed in accordance with applicable Indian laws such as the Digital Personal Data Protection Act, 2023, Information Technology Act, and related regulations. By using this website, you agree to the terms of this policy.

Data We Collect

We collect personal data in three ways: information you provide directly, information collected automatically, and data received from third parties. This may include your name, contact details, billing and shipping address, order history, and communication records. We may also collect device-related data such as IP address, browser type, usage behavior, and cookies for analytics and performance improvement. Payment-related data is processed securely through third-party gateways, and we do not store full card or UPI details.

Purpose of Data Usage

Your data is used to process orders, deliver products, manage payments, provide customer support, and improve overall user experience. It may also be used for analytics, fraud prevention, and legal compliance. With your consent, we may send marketing communications such as offers and updates via email, SMS, or WhatsApp, which you can opt out of at any time.

Legal Basis for Processing

We process your data based on your consent, the need to fulfill a contract (such as order delivery), compliance with legal obligations, and legitimate business purposes such as improving services and ensuring platform security. You have the right to withdraw consent where applicable.

Data Sharing

We do not sell your personal data. We may share limited data with trusted third parties such as payment gateways, logistics partners, cloud service providers, and professional advisors strictly for service delivery and legal compliance. All such parties are required to maintain confidentiality and data security.

Data Retention

We retain personal data only for as long as necessary to fulfill business and legal obligations. Order and billing data may be retained for up to 8 years, while other interaction and support data may be stored for a shorter duration as required. After this period, data is securely deleted or anonymized.

Your Rights

You have the right to access, update, or request deletion of your personal data, withdraw consent, and raise grievances. To exercise your rights, you may contact us at hello@kamour.in with the subject “Data Rights Request”. We will respond within applicable legal timelines.

Security Practices

We implement reasonable security measures including encryption, access control, and monitoring systems to protect your data. However, users are also responsible for maintaining the confidentiality of their login credentials and devices.

Cookies & Tracking Technologies

We use cookies and similar technologies to enable website functionality, analyze performance, and personalize user experience. You can manage or disable cookies through your browser settings.

Communications

We may send transactional communications such as order updates and OTPs, which are necessary for service delivery. Marketing messages are sent only with your consent and can be unsubscribed at any time.

Changes to Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the website indicates acceptance of the updated policy.

Contact & Grievance Redressal

For any queries or complaints, you may contact us at:
Email: kamour.shop@gmail.com
Phone: +91-9045599288
Address: Anoop Tower, P-5/3, Stadium Road, Bareilly, Uttar Pradesh, India

We aim to resolve all grievances within the timelines prescribed by law.